Shipping policy

At ZOVANO STORE, we aim to deliver your orders safely and on time across India.

1. Shipping Availability

We currently offer delivery to serviceable locations across India.

Delivery availability depends on the customer's PIN code and courier serviceability.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on:

  • Delivery location and PIN code
  • Courier partner
  • Weather conditions
  • Public holidays
  • High-volume sale periods
  • Unforeseen logistical or operational delays

The delivery estimate is not a guaranteed delivery date.

4. Shipping Charges

Free Shipping may be available on eligible products/orders as displayed on the product page or during checkout.

If shipping charges apply, the applicable amount will be displayed before the order is completed.

5. Cash on Delivery (COD)

COD may be available for selected products and serviceable PIN codes.

COD availability may depend on:

  • Delivery location
  • Product
  • Order value
  • Courier serviceability
  • Previous order history or other operational factors

6. Order Tracking

After your order is dispatched, tracking information may be provided through the contact details supplied during checkout.

You can use the tracking information to check the status of your shipment with the applicable courier partner.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Address
  • City
  • State
  • PIN code

ZOVANO STORE may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or does not respond to the courier, the shipment may be returned to us.

9. Delayed or Lost Shipments

If a shipment is delayed, lost, or affected by a logistics issue, customers may contact us at zovanostore@gmail.com.

We will coordinate with the relevant courier/logistics partner where appropriate.

10. Damaged Package

If the package appears damaged at the time of delivery, customers are encouraged to:

  1. Take photographs/videos of the package.
  2. Record the unboxing where possible.
  3. Contact ZOVANO STORE promptly.
  4. Provide the order number and relevant photographs/videos.

Any replacement or refund will be handled according to our Return & Refund Policy and applicable law.

11. Shipping & Returns

Shipping arrangements for approved returns or replacements are governed by our Return & Refund Policy.