FAQ – Frequently Asked Questions

1. What is ZOVANO STORE?

ZOVANO STORE is an online store offering useful and practical products for Home & Kitchen, Home Improvement, Cleaning, Storage, and everyday living.

2. Where does ZOVANO STORE deliver?

We deliver across India, subject to courier serviceability for your PIN code.

3. Do you offer Cash on Delivery (COD)?

Yes. COD is available on eligible products and serviceable PIN codes.

4. Is Free Shipping available?

Yes. Free Shipping is available on eligible products/orders as shown on the product page or checkout.

5. How long does delivery take?

Orders are generally delivered within 3–7 business days after dispatch. Delivery time may vary depending on your location and courier service.

6. How can I track my order?

After your order is dispatched, tracking details may be shared through your registered contact information. You can use the tracking details to check your shipment status.

7. Can I cancel my order?

You can request cancellation before the order is dispatched. Once dispatched, cancellation may not be possible.

8. Can I return a product?

Eligible products can generally be returned within 5 days from delivery, subject to our Return & Refund Policy.

9. What if I receive a damaged or defective product?

Please contact us as soon as possible with your Order ID and clear photos/videos of the product and packaging. We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

10. What if I receive the wrong product?

Contact us with your Order ID and product photos. After verification, an eligible replacement or refund may be provided.

11. How will I receive my refund?

Approved refunds are generally processed to the original payment method. For COD orders, we may request valid bank/UPI details.

12. How can I contact ZOVANO STORE?

📧 Email: zovanostore@gmail.com
🌐 Website: zovanostore.com
📸 Instagram: @zovanostore